Warranty Service

24 month Warranty

All COOLIFE products have established a strict quality control framework to ensure that the quality of our products can pass strict inspection procedures, providing customers with multiple guarantees.

If there are any quality problems with COOLIFE products within 24 months from the date of purchase, we commit to resend you a free replacement or full refund.


How to start the warranty service?

1.After-sales Email :support@coolife.site  / support@coolifepro.com (Please select the after-sales service Email according to the specific brand you purchased ), Contact US page, and Online Consultant all can contact us!

2.Please provide your order number and describe the specific issues you caught in.

3.Our professional Customer Service Team will reply to you within 24 hours！We will do our best to help you solve the problem and save your losses.

Not covered by warranty：

1.The product you purchased is no longer within the two-year limited warranty period;
2.Modification or repair by unauthorized agents, resulting in damage to the camera;
3.The product has been subjected to violent human impact, and the casing, lens, and sensor of the camera are maliciously damaged;
4.Due to improper operation or improper installation (including but not limited to putting the camera in water, installing the battery incorrectly, battery leakage due to long-term non-use, and water ingress due to the camera not being fully closed);
5.Stealing other people's cameras without providing proof of purchase;
6.The warranty service has been opened, trying to defraud more products by improper means;